Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Feenomix website and related travel booking services. By using the website or placing a booking, you agree to these Terms and the policies referenced on the website.

1. About the Service

Feenomix provides a digital platform for discovering and booking travel services. Bus schedules, fares, seat availability, boarding points, dropping points, cancellation rules and other trip information may be supplied by the relevant transport operator or service provider.

2. User Responsibilities

• Provide accurate passenger and contact information.
• Review the selected bus, date, time, route, boarding point, dropping point, fare and cancellation conditions before payment.
• Keep booking references, OTPs and account information secure.
• Do not misuse the website or attempt unauthorized access.

3. Booking and Confirmation

A booking is confirmed only when the applicable booking process is successfully completed and a confirmation/reference is generated. Availability can change because operator inventory is dynamic.

4. Fares and Payments

Displayed fares may include base fare, taxes, service charges or other applicable fees. The final amount shown during checkout is the amount applicable to the transaction at that time. Payment processing may be performed by third-party payment providers.

5. Cancellation and Refunds

Cancellation and refund eligibility depends on the selected service and the relevant operator or supplier rules displayed during booking. Processing time can vary by payment method, bank and service provider.

6. Bus Operator Responsibilities

The relevant bus operator or travel service provider is responsible for actual operation of the service, including vehicle, route operation, departure/arrival, seat assignment, boarding and operator-specific policies.

7. Schedule Changes and Disruptions

Schedules, boarding points, vehicle details and seat availability may change due to operational, traffic, weather, regulatory or other circumstances. Where available, material changes may be communicated using the contact details provided during booking.

8. Prohibited Use

You must not use the website for unlawful activity, fraudulent transactions, automated abuse, unauthorized data extraction, impersonation, unauthorized resale or disruption of services.

9. Intellectual Property

Unless otherwise stated, website design, branding, text, graphics, software and other Feenomix materials are owned by or licensed to Feenomix and may not be copied or commercially exploited without permission.

10. Limitation of Liability

To the extent permitted by applicable law, Feenomix is not responsible for losses arising solely from events outside its reasonable control, including operator failures, traffic, weather, government restrictions, network failures, payment-provider outages or inaccurate information supplied by a user or third-party provider.

11. Changes to These Terms

We may revise these Terms when services, legal requirements or business processes change. The updated version will be published on this page.

12. Contact Us

Feenomix Payment Gateway Pvt. Ltd.
C/17 Ground Floor, Dilshad Colony, Block C, Dilshad Colony, Delhi, 110095
Email: info@feenomix.com
Phone: +91 78400 00460